Are there special offers if I book direct?
Yes. Guests who book directly by phone or email can save 15% off the best available rate, and every stay includes a complimentary full cooked to order breakfast for up to two guests. Check our Special Offers page or contact us for current packages, including seasonal promotions in downtown Vancouver.

What time is check‑in and check‑out at The St. Regis Hotel Vancouver?
Check‑in is from 3:00 PM and check‑out is at 12:00 PM noon (11am beginning January 2027). This gives you time to enjoy breakfast and pack up before heading out into downtown Vancouver.

Can I request early check‑in or late check‑out?
Early check‑in and late check‑out are subject to availability on the day of arrival or departure. There is no fee for early check-in when room availability permits, but a fee will be applied for late checkouts. You can note your request when booking or contact our front desk team and the hotel will do its best to accommodate you.

What do I need to check in?
Guests are asked to present a government‑issued photo ID and a valid credit card for room charges and incidentals. A $100 hold will be placed on the credit card for incidentals, this wil be removed at check-out if no additional fees are incurred. This is standard for downtown Vancouver hotels and helps us keep check‑in quick and secure.

Is there a minimum age to check in?
The minimum age for the primary guest at the St. Regis Hotel is 19. 

What is your cancellation policy?  Most reservations at The St. Regis Hotel Vancouver can be cancelled up to 24 hours prior to arrival without a fee; cancellations inside that window are subject to a charge of one night’s room and tax. The fee can be waived in the event of a flight disruption-caused cancellations, providing the traveller can show proof of disruption. 

How can I change or cancel my reservation?
If you booked directly with the hotel through our website, by phone, or by email, please contact us at info@stregishotel.com or call us at 604‑681‑1135 or 1‑800‑770‑7929 to modify or cancel your stay. If you booked through a third‑party website or travel agent, changes and cancellations must be handled through that provider, as their terms may differ.

What happens if I need to leave early?
Early departures may be treated as a shortened stay under the existing cancellation terms of your reservation. Contact the front desk as soon as your plans change so we can review options with you.

Is breakfast complimentary at The St. Regis Hotel Vancouver?
Yes. Every stay at The St. Regis Hotel includes a complimentary full à la carte breakfast for up to two guests, a benefit valued at approximately CAD $70. Guests enjoy cooked‑to‑order items like omelettes and traditional breakfasts in our on‑site breakfast room, rather than a buffet.

What other complimentary amenities are included?
Your stay includes a wide range of complimentary amenities: high‑speed Wi‑Fi throughout the hotel, free local and worldwide phone calls and faxes, bottled Canadian spring water and Nespresso coffee system replenished daily, and 24‑hour business centre access. These inclusions are designed to make The St. Regis one of downtown Vancouver’s best‑value boutique hotels for both leisure and business guests

Do you offer free Wi‑Fi?
Yes. Complimentary wired and wireless private high‑speed internet access is available in all guest rooms and public areas. Business travellers often choose The St. Regis for the combination of central location and reliable, fast connectivity.

Are phone calls included?
Yes. Local, long‑distance, and international calls are complimentary from guest rooms, with some restrictions. This is especially helpful if you’re visiting Vancouver from overseas and want to stay in touch without roaming charges.

What room amenities can I expect?
All rooms at The St. Regis Hotel Vancouver include superior bedding, a work desk, HD TV, in‑room safe, daily housekeeping, complimentary bottled water replenished daily, L’Occitane personal products, robes, and Nespresso coffee facilities. Microwaves and refrigerators are available by request for a nominal daily fee. Free Wi‑Fi, free phone calls, and access to the 24‑hour business centre create a very convenient downtown base.

Do you offer room service?
Room service by Gotham Steakhouse & Bar is available during set evening hours, typically between 4:00 PM and 10:00 PM. Outside of those hours, our team can suggest nearby late‑night options in downtown Vancouver.

Are the rooms non‑smoking?
Yes. The St. Regis Hotel is a fully non‑smoking property. Smoking is not permitted in any guest rooms or indoor areas.

Do you have accessible or mobility‑friendly rooms?
The hotel offers accessible rooms and wheelchair access to common/public areas, with accessible parking available for guests. If you have specific accessibility needs, please contact us before your stay so we can recommend the most suitable room type.

Do you allow pets?
No. Pets are not permitted at The St. Regis Hotel Vancouver. Service animals are welcomed in accordance with applicable laws.

Do you provide cribs or rollaway beds?
Playpens are available on request and subject to availability. Please note your needs at the time of booking so we can prepare your room in advance. Rollaway beds and cribs are not available.

Is there parking at The St. Regis Hotel Vancouver?
Yes. The hotel offers secure underground self‑parking adjacent to the property for an additional daily fee. Parking includes in‑and‑out privileges, which is useful if you plan to drive in and out of downtown during your stay.

How much does parking cost per night?
Self‑parking at the St. Regis Hotel is CAD $40 plus taxes per day, including in‑and‑out privileges. 

Is it easy to park and unload luggage?
Guests can use the underground parking and then access the hotel lobby by elevator. If you prefer to unload luggage first, you can stop in the loading zone at the entrance on Dunsmuir Street and our team will be happy to assist.

Do you offer electric vehicle charging?
The St. Regis Hotel offers EV charging free of charge in its underground parking area.

Do you offer corporate rates for business travellers?
Yes. As a boutique hotel in the heart of Vancouver’s business district, The St. Regis offers corporate and negotiated rates for frequent business travellers and companies. Please reach out to us via our Corporate Rates & Meetings page or contact our sales team directly to discuss your needs.

Do you offer group rates for leisure stays or events?
Group rates may be available for multi‑room bookings, wedding guests, sports teams, or tour groups. Please contact the sales team directly with the dates and number of rooms required so we can provide a tailored quote.

Where is The St. Regis Hotel Vancouver located?
The hotel is located in the heart of downtown Vancouver at 602 Dunsmuir Street, Vancouver, BC, V6B 1Y6. You’re steps from Granville Street, close to transit, shopping, dining, the Cruise Ship Terminal and major city attractions.

How do I contact the hotel directly?
You can reach us by phone at 604‑681‑1135 or toll‑free at 1‑800‑770‑7929, by fax at 604‑683‑1126, or by email at info@stregishotel.com. Our team is happy to assist with reservations, special requests, and questions about staying in downtown Vancouver.

How far is the hotel from Vancouver International Airport (YVR)?
The St. Regis Hotel is roughly 18–28 minutes from Vancouver International Airport by car, depending on traffic. Guests can also use the Canada Line SkyTrain to reach downtown Vancouver quickly and then walk a short distance to the hotel.

Is The St. Regis Hotel part of the global St. Regis brand?
No. The St. Regis Hotel Vancouver is an independent, Canadian‑owned boutique hotel that is not part of the international St. Regis brand. This gives the property a more local, personalized feel while still offering full‑service amenities.

How do I get to the St. Regis Hotel? 

The St. Regis Hotel is conveniently located close to transit and at the corner of two major downtown streets. From YVR Airport, the Canada Line train takes approximately 25 minutes and the closest station is the Vancouver City Centre station, about 1.5 blocks southwest of the hotel. If driving to the St. Regis, approach either north along Seymour Street or West along Dunsmuir. The taxi fare from the airport is $36-45. The hotel is on the southwest corner of the intersection with the entrance and 3 minute stopping zone on Dunsmuir Street. 

You can use Google Maps for detailed directions HERE.