St. Regis Hotel Vancouver Policies

Hotel rules, policies, and procedures.

If you have any questons about the policies below, don't hesitate to email or call 1(800) 770-7929


Check-In time: 3:00pm

Check-Out time: 12:00pm.

Late check outs are subject to additional charges.


Cancellation Policy:

  • All changes or cancellations must be made 24 hours prior to the arrival date to avoid penalty
  • Cancellations due to medical reasons made within the 24-hour notice period will not be charged a cancellation fee. Please note that a valid doctor’s note must be presented for the fee to be waived. 
  • Cancellations due to changed travel itineraries made within the 24-hour notice period will not be charged a fee. Please note that proof of cancellation from the airline must be presented for the fee to be waived. 
  • No shows are regarded as cancellations, and are subject to a one-night charge
  • No refunds are given if all or any part of reservation is cancelled during the stay
  • For groups & corporate agreement stays, please refer to the signed contract agreement for cancellation policy details

Check In Policies

  • A credit card must be presented at the check in time along with a matching picture ID, both in the same name as the reservation. A hold of the full amount of the reservation is made plus $100 CAD deposit for incidentals deposit. Reservations that have been prepaid will be subject to a $100 CAD deposit for incidentals only.
  • The $100 CAD incidentals deposits will be reversed at check-out. Funds may take few days to be reappear on the credit card. 
  • The Hotel does not accept cash in lieu of credit card deposits
  • Minimum age to check in is 19 years old

Early Check Out

  • An early departure fee of $100.00 will be charged should you check out before the confirmed checkout date noted on the registration card unless confirmed upon arrival to avoid a penalty charge.

The St. Regis is a Non-Smoking Hotel

  • All rooms are NON-SMOKING. Smoking or vaporizing in the room will result in a $200 charge for deep cleaning on the credit card presented at check-in. 

Room Rate Includes

  • Full breakfast for up to two guests
  • Free wireless access in all guestrooms and public areas
  • Free FIJI bottled water in Guestrooms
  • Free worldwide long-distance calls & faxes
  • 24-hour Business Centre access

Additional Guests

  • Rate includes two guests
  • $35 per day per person charge plus taxes will be added for third and fourth guests.
  • Children under 12 years old stay for free

Room Extras:

We have a limited number of additional room amenities which are available first-come, first-served by request. We recommend requesting these amenities at the time of booking.

  • Mini Fridge: $ 5 cad per night (to a maxmum of $25) subject to availability
  • Microwave: $ 5 per night (to a maxmum of $25) subject to availability
  • Kettle by request, subject to availability
  • Slippers $5 per pair (complimentary in Executive Suites)
  • Additional FIJI bottled water: $ 2.50 per bottle. (Rate includes one bottle per guest, replenished daily at no cost)
  • The St. Regis Hotel does not offer roll-away beds


 St. Regis Hotel Parking

  • The hotel parking fee is $40 plus taxes per night with unlimited in and out privileges
  • Note that the parking facilities are underground, secured and do have camera surveillance 24hrs
  • During your stay, we recommend that guest not leave any visible valuables in their vehicle
  • The St. Regis Hotel will not be liable for any loss or damages occurred while using our parking facilities during your stay
  • View parking access instructions HERE