Vancouver Boutique Hotel – St. Regis Hotel – Survey

 
Was this your first stay with the Hotel?
Yes   No  

 
DATES OF STAY:

From:

 
To:

 
Guestroom Number:

 
How did you hear about the St. Regis Hotel?
Internet Travel Site   Travel Agent   Friend   Magazine Story   Other

Purpose of your visit:
Business   Pleasure   Other   Convention/Group  

How did you make your reservation?
Internet Travel Site   Travel Agent   Direct   St.Regis Hotel Web Site  

How was your reservation handled?
Excellent   Good   Fair   Poor  

 
GUEST SERVICES DESK

Did you find our staff to be knowledgeable and friendly?
Excellent   Good   Fair   Poor  

Did you find the Guest services agents professional?
Excellent   Good   Fair   Poor  

Did our staff efficiently handle any concerns/requests?
Excellent   Good   Fair   Poor  

 
YOUR GUESTROOM

Cleanliness
Excellent   Good   Fair   Poor  

Guest Supplies/Amenities
Excellent   Good   Fair   Poor  

Did our housekeeping staff meet your service expectations?
Excellent   Good   Fair   Poor  

Bathroom
Excellent   Good   Fair   Poor  

Bedroom/living room
Excellent   Good   Fair   Poor  

 
HOTEL FACILITIES

How did you like the Hotel facilities and partners privilleges?

Steve Nash Sports Club
Excellent   Good   Fair   Poor   Did not use  

Breakfast Lounge
Excellent   Good   Fair   Poor   Did not use  

Business Center
Excellent   Good   Fair   Poor   Did not use  

Massage
Excellent   Good   Fair   Poor   Did not use  

Spa La Casa de la Raffinage
Excellent   Good   Fair   Poor   Did not use  

Did you have lunch or dinner at Gotham or Shore Club restaurants?
Yes   No  

 
How was your overall experience?
Excellent   Good   Fair   Poor  

 
Was there an employee who exceeded your expectations?

 
Would you return to the St.Regis Hotel?
Yes   No  

 
Would you recommend us to someone else?
Yes   No  

 
Is there anything we could have done to make your stay at the St.Regis Hotel more enjoyable?

 
 
If you would like us to contact you, please provide us with your name and email address:

Last Name

 
First Name

 
Email Address * (you must fill this in)

 
 
Would you like to receive our email newsletter?
Yes   No