Vancouver Boutique Hotel - St. Regis Hotel - Blog

Dear guests and friends of the St. Regis Hotel:

On behalf of the whole St. Regis family, I’d like to wish you and your families a safe and wonderful holiday season and the best for the upcoming year.

Like everyone else, we’re excited to have the World come and visit our city for the 2010 Winter Games and we’ve been hard at work making our plans and preparations. The hotel recently went through its annual floor-by-floor refurbishment and maintenance and our staff are all making sure that they get some recovery time so that they are also ready for the busiest month this city has ever seen.

Before that happens, though I wanted to take a moment to reflect on the year past, our first full year in operation after our December 2008 reopening. The 18 month long renovation that preceded our reopening saw the hotel completely transformed into a New York-style boutique destination with superior design and service.

We’ve been extremely gratified by the outstanding reviews from media and guests that we have received since day one. When the year started, we could not have guessed that we would end up as one of Vancouver’s top 3 rated hotels! Consistently guests tell us that they love our personal service, downtown location and our unique combination of refinement and value. I’d like to thank each and every guest who has taken the time to write reviews about our hotel or send us emails after their stay. The compliments make the extra effort put in by our staff even more worthwhile and the constructive comments help us improve and evolve our service.

Of course every opening of this nature is a learning curve and one of the great advantages of being independently run is that we are able to react quickly to guest feedback without impediment or delay. For example, one of our primary challenges as a downtown heritage hotel is parking. While we have secure parking adjacent to our hotel, access to and identification of the designated spots has, at times, been less than straightforward for our guests, many of whom are unfamiliar with the city or tired at the end of their journey. Recently, we put a lot of thought into remedying this situation and were able to have our spots repainted for easier identification. We also had new parking passes designed that included a parking map. We’re confident that these two changes will make parking much easier for our guests.

Again, on behalf of the entire staff of the St. Regis Hotel, I’d like to thank you for your trust, business and kind words in 2009. We understand that a great hotel experience can make or break a trip and we’ll continue to strive to ensure that every one of our guests leaves the St. Regis completely pleased with their surroundings and stay.

Best wishes for the holidays,
Jeremy Roncoroni
General Manager, St. Regis Hotel




Join our General Manager Jeremy Roncoroni for a video tour of the St. Regis Hotel. Along with peeks inside our guest suites, business centre and throughout the public spaces in the hotel , the video takes a sneak peek inside our the Steve Nash Sports Club, our wellness partner. Enjoy!